Privacy Policy

Last updated: June 2026

Lux Pampered Paws ("we," "us," "our") respects your privacy. This policy explains what personal information we collect through this website and text/phone contact, why we collect it, and how it's handled, in line with Alberta's Personal Information Protection Act (PIPA).

What we collect

Your name, phone number, and email address, if you provide them through our contact form or by texting/calling us.
Information about your pet (species, breed, temperament, grooming history) that you choose to share so we can prepare for an appointment.
Basic technical information automatically collected by our web host (such as browser type), used only for keeping the site running — we do not currently run analytics or advertising trackers on this site. If that changes, this policy will be updated.

Why we collect it

To respond to your inquiry and schedule, confirm, or change appointments.
To keep basic records of your pet's grooming needs so future visits go smoothly.
To send occasional grooming tips or updates by email, but only if you've separately checked the optional box on our contact form to opt in. You can withdraw this consent at any time.

How we use text and phone contact

If you text or call us to book an appointment, we treat that as you contacting us directly and consenting to a reply about that inquiry. We do not send unsolicited marketing texts. Message and data rates from your carrier may apply when you text us.

Who sees your information

Your information is used only by Lux Pampered Paws to provide grooming services. We do not sell, rent, or trade your personal information to third parties. We may use standard service providers (such as our website host or form-processing service) solely to operate this site — they do not use your information for their own purposes.

How long we keep it

We keep client and pet information only as long as reasonably needed to provide services and maintain basic appointment records, and we take reasonable steps to protect it from loss or unauthorized access.

Your rights

Under PIPA, you have the right to ask what personal information we hold about you, request corrections, or ask us to delete it (subject to any legal or recordkeeping requirements). To make a request, contact us using the details below.

Cookies

This website does not currently use tracking cookies or third-party advertising cookies.

Contact us about privacy

Questions or requests about your personal information can be sent by text to (403) 561-9202 or through the contact form on our homepage.

Changes to this policy

We may update this policy occasionally to reflect changes in how the site or business operates. The "last updated" date above will reflect the most recent version.

This policy is a plain-language template designed to meet general Alberta PIPA expectations for a small local service business. It isn't a substitute for legal advice — if you want it formally reviewed before relying on it, a lawyer familiar with Alberta privacy law can confirm it fits your specific situation.